Frequently Asked Questions
How are caregivers hired?
Caregivers are hired after passing our 3-step screening process. That includes a one-on-one interview, background and reference check, and orientation. We spend several hours with the candidate before he/she is hired.
How do I get started?
You get started by calling our office to make an appointment for either a phone assessment or in-home assessment. In-home assessments can be scheduled for any day of the week.
How are caregivers matched?
Caregivers are matched based on background, experience, location, and compatibility with the client.
How much time do you need to appoint a caregiver?
We prefer to have a week’s notice to appoint a caregiver however, it can be done in much less time.
Are you insured and bonded?
Yes, all employees are insured and bonded.
What is included in the background check?
The background check screens for criminal records, driving records, validates social security numbers, draws up residential histories, and verifies employment with past employers.
Do you accept Medicaid or Medicare?
Medicaid and Medicare do not cover our services being that we are non-medical.
What insurance covers your service?
Long term care insurance covers our services. Companies that we have worked with in the past include Metlife, Genworth Finanical and Penn Treaty.
What happens if the assigned caregiver can’t make it on her scheduled day?
If the assigned caregiver cannot make it to her scheduled visit we will call to ask you if you would like another caregiver from our staff to substitute for the day.
What are your minimum hours per visit/week?
Our minimum is 4 hours per visit and 8 hours per week.
Payment methods include check, automatic bank debit, or long term care insurance.
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Family First Home Companions is a Long Island home care company. We provide senior companions to assist your loved ones with daily activities, dementia care and Alzheimer’s companions, and respite care to care for your loved ones on a short term basis.
We serve the following States, Cities, Zip Codes and Counties:
Long Island, Nassau County, Suffolk County, New York City (NYC), Queens, Manhattan, Brooklyn, Bronx, Staten Island