FAQs

• How are caregivers hired?
• How do I get started?
• How are caregivers matched?
• How much time do you need to appoint a caregiver?
• Are you insured and bonded?
• What is included in the background check?
• Do you accept Medicaid or Medicare?
• What insurance covers your service?
• What happens if the assigned caregover can't make it on her scheduled day?
• What are your minimum hours per visit/week?
• Payment methods?
• Veterans Aid and Attendance Program

1. Caregivers are hired after passing our 3-step screening process.  That includes a one-on-one interview, background and reference check, and orientation.  We spend several hours with the candidate before he/she is hired.
2. You get started by calling our office to make an appointment for an in-home assessment.  In-home assessments can be scheduled for any day of the week. 
3. Caregivers are matched based on background, experience, location, and compatibility with the client.
4. We prefer to have up to two weeks to appoint a caregiver however, it can be done in much less time.
5. Yes, all employees are insured and bonded.
6. The background check screens for criminal records, driving records, validates social security numbers, draws up residential histories, and verifies employment with past employers.
7. Medicaid and Medicare do not cover our services being that we are non-medical.
8. Long term care insurance covers our services.  Companies that we have worked with in the past include Metlife, Genworth Finanical and Penn Treaty.
9. If the assigned caregiver cannot make it to her scheduled visit we will call to ask you if you would like another caregiver from our staff to substitute for the day.
10. Our minimum is 3 hours per visit and 6 hours per week.
11. Payment methods include check, automatic bank debit, or long term care insurance.